Frequently Asked Questions (FAQ)
Orders & Delivery
- Place your order on a working day before 5:00 PM and we will ensure that it is shipped the same day.
- Delivery within 1-2 working days within the Netherlands and Belgium.
- You will receive a tracking link once your order has been shipped.
- Once your order has been shipped, you will receive an email with a personal tracking link . This allows you to track your package in real time. track and see exactly when it arrives.
- You can also track your order via your Valorosso account . Log in, go to ' Orders ' and click on the order you want to track.
- Cancellation or changes can be made within 1 hour after placing an order , as we process orders quickly.
- Once your order has been shipped, we can no longer change or cancel it.
- Tip: Always check your details carefully before placing your order.
- Please contact our customer service within 48 hours of receipt.
- Please send an email with your order number and clear photos of the problem.
- We provide a fast and appropriate solution – your satisfaction is our top priority.
Returns & Exchanges
- You have 30 days to return your order.
- The item is undamaged, unwashed and unworn.
- All labels and packaging are still intact.
- For full details, please visit our returns page
- Returns are easy: just follow the instructions on our returns page .
- You will receive a return label and further information by email.
- Please pack your item well to prevent damage during transport.
- Once your return has been processed, you will receive your refund to your original payment method within 5 business days .
- You will receive an email confirmation once the refund is completed.
- Please note: Depending on your bank, it may take a few days for the amount to appear in your account.
- Yes, if the size is available.
- Contact our team for a quick solution.
Product information
- Our T-shirts have a perfect slim-fit for a streamlined look.
- Indecisive between two sizes? Choose one size up for a more relaxed fit.
- Please see our size chart for exact measurements.
- Need personal advice? Contact us – we are happy to help you.
Wash at a maximum of 30°C , do not tumble dry and iron at a low temperature to maintain quality.
Payment & Security
We accept iDEAL, Creditcard, PayPal and more .
- Yes, we use advanced security technologies to protect your payment.
- We use SSL encryption and secure payment methods to protect your data.
- Your payment is processed immediately through our secure systems, so you can shop without worries.
- No, we do not currently offer post-payment options.
- All payments must be completed in advance.
Customer Service & Contact
- You can reach us via live chat or email at info@valorosso.nl .
- Our team is ready to help you!
- Monday to Friday from 9:00 AM to 6:00 PM.
- No, we are an online exclusive brand to offer you the best service and prices.